STANDARD TERMS & CONDITIONS
In these conditions S&S Flawless Designs is called the Company and any individual firm, company or other party with whom the Company contracts is called the purchaser. The goods mean the goods which shall be the subject of the Contract between the Company and the Purchaser. The Price means the prices specified in the Company's quotation, acknowledgement and / or other communication.
Any contract for the sale of goods howsoever made between the Company and the Purchaser hereinafter called the Contract shall incorporate and be subject to these Conditions. The only terms of the Contract shall be those contained expressly or by reference in the Company's acceptance of order form and any representation or warranty written or oral made or given prior to the Contract is hereby expressly excluded. In the event of the Purchaser seeking to incorporate special conditions into the Contract such special conditions shall not apply unless they are accepted and agreed in writing and signed by the owner of the Company.
1. Appointment Bookings:
1.1 All bookings will be made by the owner of the Company or a Company employee.
1.2 All appointments will take place at the premises of the Company (16-18 Creek Road, London, SE8 3BN) unless otherwise arranged by exception.
2. Pricing:
2.1 Unless otherwise provided in the Contract price of goods shall be those ruling at date of receipt of order or if pursuant to a valid quotation the price stated in the quotation.
2.2 The price is inclusive of Value Added Tax (VAT) or any other tax duty tariff or charge arising in the United Kingdom.
2.3 Unless otherwise stated all prices are exclusive of delivery, packing and insurance charges. The delivery prices will be given on an individual quotation basis prior to placement of orders.
2.4 In respect of Contracts under which the Company sells outside of the United Kingdom the Purchaser shall pay in pounds sterling.
3. Deposit
3.1 A DEPOSIT of 50% is required on all orders made. On receipt of deposit, orders will be confirmed.
3.2 Deposit is NON-REFUNDABLE and or NON-TRANSFERABLE and or NON-NEGOTIABLE.
3.3 Deposit will be deducted from the final bill.
4. Payment
4.1 A 50% (fifty percent) non-refundable and / or non-transferable and/ or non-negotiable deposit will be taken from the Purchaser by the Company upon order. The balance will be paid by the Purchaser to the Company upon receipt of the product prior to any alterations taking place.
4.2 The Company requires full payment to be cleared before shipment / collection is made. If the Company cannot comply with the delivery dates of the Contract the Purchaser is well within their rights to request a refund.
4.3 Payment will be accepted by the Company by cash, Debit or Credit Card with PIN verification.
4.4 There will be an additional 2% charge on all payments by credit cards.
5. Property
5.1 The Company and the Purchaser expressly agree that until the Company has been paid in full for any goods, such goods shall remain the property of the Company.
6. Order Placement:
6.1 All orders shall quote the item(s) name or code, size required and contact details for client (address, telephone number and email address) along with a copy of the invoice. Upon receipt of the invoice this commits the Purchaser to the Company’s standard terms & conditions however this will not affect their statutory rights.
6.2 Body measurements at the point of order will be taken and the appropriate standard dress size ordered against these measurements in accordance with the designer’s own measurement charts. The Company will not be held responsible for changes to these body measurements at the time of collection. S&S Flawless Designs will make note of possible alterations whereby the client is not a standard size with regard to the size charts provided by each dress designer.
6.3 The Company will not be held responsible, where the Purchaser orders a gown smaller than their actual measurements due to planned weight loss. The Company will not be held responsible for any weight fluctuation.
7. Rush Orders
7.1 If for any reason the Purchaser requires a rush order (6 weeks or less) an additional 25% of the total cost may be added to the cost, plus any extra shipping fees for express shipping.
7.2 Rush orders are subjects to stock and express agreement with the Company.
8. Alterations
8.1 The Company shall carry out the first two alterations free of charge. Thereafter the Purchaser shall pay for all alterations at prevailing rate at the time.
8.2 Alterations will be arranged at a mutually convenient time.
9. Guarantee of Quality
9.1 The Company guarantees the workmanship to be of professional quality and free of defects. Client agrees to inspect the goods immediately upon collection and return goods within two weeks to resolve any defect or manufacturing issues. The Company takes no responsibility for goods retuned after 14 days.
10. Delivery
10.1 Due to workmanship and volumes of work a quotation will be provided to the client for the delivery time. This will generally be:
10.2 Approximately 14 (fourteen) weeks for wedding, bridesmaid and evening dresses unless an express delivery is requested and the additional charges paid.
10.3 We advise clients that 5 (five) months is preferable prior to the event date to order all products as this allows plenty of time for ordering, alterations, trials and availability of dates for services offered.
10.4 All orders which are delivered directly to a client will attract an additional shipping charge which will be quoted per each order.
10.5 All delivery dates are approximate dates. The Company cannot be responsible for problems arising from force majeure, acts of God, and for HM Customs and / or flight delays.
10.6 These dates are as a guideline, alternative delivery dates will be agreed whereby the date of collection by the supplier is more than 5 months from date of receipt of order.
11. Packaging
11.1 All wedding dresses ordered will be available for collection in the best possible condition i.e. pressed / steamed and packaged in protective gown carriers which are courtesy of the Company. No discounts will be given whereby the gowns do not require this service.
11.2 All other products e.g. tiaras, jewellery and shoes will be provided in protective packaging courtesy of the Company.
12. Returns Policy:
12.1 A returns procedure is not offered on any of the items provided by the Company.
12.2 Any change of mind by the client after a deposit has been paid will not entitle the client to a refund.
12.3 Only if the goods are faulty or damaged on collection may the client reject the goods and be entitled to a refund of the order.
13. Cancellation Policy
13.1 Cancellations must be made in writing to the Company within seven days of placing the order. The deposit placed at the point of order is non-refundable and non-transferable due to the costs outlaid by the Company. The dress will remain the property of the Company unless the balance is paid in full.
14. Data Protection Policy
14.1 Under the terms of the Data Protection Act 1988, the Company inform the client that the completion of any forms for the Company or providing the Company with your personal data verbally is completely voluntary and that you have given explicit consent to the Company to record, in manual and electronic form, the data you have supplied. It will be used for the purposes of informing you about the Company events, activities and items we think you may find of interest or benefit. It will not be provided to any other third parties
15. Waiver
15.1 A failure by the Company to exercise or enforce any right conferred upon us by these terms and conditions shall not be deemed to be a waiver of such right or operated so as to bar the exercise or enforcement thereof at any subsequent time or times.
16. Intellectual Property
16.1 All dresses by S&S Flawless Designs are unique to the individual they are designed for. The design remains the intellectual property of the Company and may not be reproduced without express permission of the Company.
17. Change of terms and conditions
17.1 The Company reserves the rights to alter/change it’s terms and conditions without notice.
18. Law
18.1 This agreement shall be deemed to have been made in England and the construction validity and English Law shall govern performance of this Agreement in all respects.
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